Support
FAQ
Processing Time
Orders are processed and prepared for shipment within 3 to 5 business days following your purchase. Business days exclude weekends and holidays. A confirmation of shipment will be sent once your order is on its way.
Delivery Times
Upon dispatch, you will receive an email with a tracking number, allowing you to follow your package's journey. While we provide estimated delivery times, actual delivery may vary due to external factors outside our control.
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Shipping Rates
Shipping costs are calculated automatically by Shopify at checkout, based on the weight of your order and the shipping destination. Please note, these rates are determined by our shipping providers and are beyond our control. During surge periods and due to other external factors, shipping costs may vary.
Delays
In times of high demand, such as during holiday seasons or special promotions, order processing may extend beyond our standard timeframe. We appreciate your patience and commitment to fulfilling your order promptly, ensuring you are informed of any significant delays via email or phone.
Wrong Shipping Address
It is crucial to ensure the shipping address you provide at checkout is accurate and complete. We ship to the address exactly as entered by the user and cannot be held responsible for orders shipped to incorrect addresses due to input errors. Please double-check your details for accuracy to avoid any delays or issues with your delivery. If you notice there was a problem please reach out to us with your order number and updated address so that we can update your order by emailing us at projecttorqueteam@gmail.com
Delivered but not received
In the rare event your package is marked as delivered but has not arrived, we advise you to file a claim directly with the shipping provider. Once an order leaves our premises, the shipping provider assumes responsibility for its delivery. We are happy to provide any necessary information to assist with your claim
How to Contact?
Should you have any questions or require assistance, our customer service team is here to help. Whether you need information on your order's status or have other inquiries, we're dedicated to ensuring your satisfaction. Feel free to contact us at projecttorqueteam@gmail.com
RETURNS AND EXCHANGES
Given the nature of our business and the efforts to ensure fairness and satisfaction for all our customers, we maintain a policy where:
- ALL SALES ARE CONSIDERED FINAL
- NO RETURNS OR EXCHANGES
We understand that unique circumstances may arise. If there’s an issue with your order, such as receiving a defective or incorrect item, we’re here to help. Please reach out to our customer service team at your earliest convenience. We will address your concerns on a case-by-case basis, working diligently to find a satisfactory solution.
Contact us at projecttorqueteam@gmail.com