About Project Torque

Project Torque is a fast-growing automotive lifestyle brand headquartered in Conroe, TX. We specialize in custom merchandise, in-store experiences, and high-energy vendor booths at automotive events across the country. As our operations expand, we’re seeking a detail-driven and adaptable individual to join our team. This role is responsible for day-to-day store operations, customer service, inventory management, and event support—including occasional travel to shows nationwide.

Position Overview

As a Part-Time Sales & Operations Associate, you will support both operational and customer-facing activities across our retail and event environments. This position requires a balance of digital proficiency, organizational skills, and a customer-first mindset.

Core Responsibilities

Customer Support & Order Fulfillment

• Respond to customer emails professionally and efficiently, providing accurate information and timely resolutions.
• Pick, pack, and ship online orders with a high degree of accuracy.
• Maintain tracking updates, process order adjustments, and handle claims with shipping carriers.
• Log all customer interactions and issue resolutions for reference and accountability.

Inventory Management & Event Preparation

• Receive incoming inventory, update stock levels in our systems, and maintain organized backroom storage.
• Prepare event documentation such as packing lists and inventory counts.
• Pack, label, and log inventory for off-site events using digital systems for tracking.

In-Store Sales & Merchandising

• Assist walk-in customers with product selection and complete point-of-sale transactions.
• Maintain store cleanliness, merchandise presentation, and pricing consistency.
• Reconcile daily cash drawer and report discrepancies promptly.

Event Support & Vendor Booth Operations

• Travel to automotive events and trade shows to represent Project Torque.
• Operate POS systems on-site, handle cash/card transactions, and interact with attendees enthusiastically.
• Support booth setup, sales tracking, and customer service during long event days.
• Overtime may be required during show weekends or special campaigns (additional pay applies).

Hours & Availability

• Standard Hours: Monday through Saturday, 10 AM – 7 PM.
• Saturdays Required: All candidates must be available to work Saturdays.
• Days Off: Sundays are off; one additional weekday off is provided.
• Show Coverage: Must be able to travel when needed. All travel expenses (airfare, lodging, per diem) are covered.
• Extended Hours: Occasional in-store events or pop-ups may require working beyond 7 PM. Overtime is paid for hours exceeding 40/week.

Qualifications & Requirements

Location & Transportation

• Must reside within commuting distance of Conroe, TX.
• Reliable transportation is required for daily work and local errands.

Experience

• Minimum 1 year of experience in retail, warehouse, or customer service environments.
• Prior exposure to event-based work or retail is a plus.
• Competence with computers and digital platforms (Shopify preferred).

Skills & Attributes

• Effective Communication: Strong written and verbal skills required for interacting with customers, resolving issues, and collaborating with teammates.
• Bilingual Proficiency (Preferred): Fluency in English is required. Spanish proficiency is a strong asset but not mandatory.
• Detail-Oriented Execution: Ability to manage data accurately across inventory counts, SKUs, pricing, and fulfillment logs.
• Team Collaboration: Thrives in small team settings where flexibility and mutual support are essential. Willingness to help across departments is expected.
• Digital Competency: Proficient with Shopify (or similar platforms), spreadsheets (Excel/Google Sheets), and basic digital tools used for operations.
• Time & Task Management: Strong ability to manage multiple responsibilities simultaneously with minimal oversight.
• Operational Agility: Comfortable switching between digital, retail, and physical tasks depending on business priorities.

How to Apply

Fill out the form below as accurately and thoroughly as possible. Please include:

• Resume: Emphasize relevant retail, customer service, or event experience.
• Cover Letter (Optional): Explain your interest in Project Torque and how your background aligns with this role. Please avoid using AI-generated content—submissions flagged as such will not be reviewed.

Applications are reviewed on a rolling basis. If you don’t meet every requirement listed but are motivated, reliable, and eager to learn, we encourage you to apply and explain how you’d adapt to the role.